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Frequently Asked Questions

Find the answers you've been looking for below, or contact us if you still have questions.
General
What products do you offer?

We sell the official Alpha Youth USA merchandise including
hoodies, joggers, t-shirts and caps. Browse our categories to find the perfect
items for yourself or as gifts.
How can I contact customer support?

You can reach our customer support team via email at sales@envista.co.uk or call us at 01202
716100. Our team is available Monday to Friday from 9 AM to 5 PM GMT
Do you have a physical store?

Currently, we operate exclusively online, which allows us to
offer a wider range of products and deliver them directly to your doorstep.
Do you offer gift cards?

At this current time, we do not offer digital gift cards.

Orders & Payments
What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American
Express, Discover), PayPal, and Apple Pay.
Is my payment information secure?

Absolutely. We use industry-standard encryption and security
measures to protect your payment information. Your data is safe with us.
Can I change or cancel my order?

Orders can be changed or cancelled within 1 hour of
purchase. After that, we begin processing your order for shipment. To request a
change or cancellation, please contact our customer support team immediately.
How can I track my order?

Once your order is shipped, you will receive a tracking
number via email. You can use this number to track your package on our Order
Tracking page.
Delivery, Refunds & Returns
What is your shipping policy?

We offer standard and expedited shipping options. Standard
shipping typically takes 5-7 business days, while expedited shipping takes 2-3
business days. Shipping costs are calculated at checkout based on your location
and chosen shipping method.
Do you ship internationally?

Yes, we ship to select international locations.
International shipping times and rates vary by destination.

What is your return policy?

We accept returns within 30 days of purchase. Items must be
unused, in original packaging, and accompanied by a receipt or proof of
purchase. To initiate a return, please contact sales at sales@envista.co.uk
What is your return policy?

We accept returns within 30 days of purchase. Items must be
unused, in original packaging, and accompanied by a receipt or proof of
purchase.
How do I get a refund?

Once your return is received and inspected, we will notify
you of the approval or rejection of your refund. If approved, your refund will
be processed, and a credit will automatically be applied to your original
method of payment within 5-10 business days.
What if my item is damaged or defective?

If you receive a damaged or defective item, please contact
us immediately at sales@envista.co.uk with
your order number and a photo of the item. We will arrange for a replacement or
a refund as quickly as possible.